Support Policy

General Information

At Kuhely, we display top-rated sellers on our website to help customers have confidence when looking for trustworthy sellers to buy products from. We also strive to provide the highest quality of customer service. You can check out our feedback rating if you want to go through the reviews and comments our customers make after shopping on our website. We accept several payment methods.

What Our Support Service Covers

We only support products sold on

What Our Support Service Does Not Cover

Kuhely does not cover any loss you may sustain as a buyer due to fluctuations in currency exchange rates applied to the refund by the buyer's bank, credit card issuer, or payment service provider.

Product Support Channels

The Kuhely help center is a free service for all customers shopping at Kuhely. It answers questions about products being sold on and provides specific product-related guidance based on the situations our customers find themselves in. The best way to contact us is through our online help center, where you can directly chat with our support staff through the live chat feature available on our website. You can also apply and submit a support ticket, and we will immediately respond to your inquiries.

Other Support Options

The Kuhely community is a great place to get help, whether through discussions with other buyers and sellers in our community forums or by getting answers from experts. The online community forums on our website offer a safe place for buyers and sellers to share their experiences and interactions, ask questions, or socialize. 


You can get customized products from our website by clicking on the customization link provided along with the product details. You will need to turn on the "message to seller" option on your account and enter your order details in the message form that appears. Order details you can enter in the message form include the text you would like to add to your product.

Supply Policy

We only display original products of the highest quality on our website. We do not supply counterfeit or pirated products to our customers. If you are a seller at Kuhely, you should never sell counterfeit or pirated products on the Kuhely website. In addition, we encourage buyers to always be careful when purchasing products from unknown sellers on the internet. In addition, due to the Kuhely supplier program, we have put specific procedures in place to protect our customers further. If you have any questions regarding the authenticity of a product you purchased on our website, you can contact us through our contact page.